Cancellation Policy
To respect our therapists' time and ensure availability for all patients, we ask that you review and follow our cancellation policy before booking.
Important: We have a 24-hour cancellation policy. A $50 cancellation fee applies for late cancellations or no-shows.
What You Need to Know
Our cancellation policy helps us maintain fair scheduling for all patients and ensures our therapists are compensated for their reserved time.
24-Hour Notice Required
We require a minimum of 24 hours notice to cancel or reschedule any appointment. Cancellations made with less than 24 hours notice will be charged a $50 cancellation fee.
$50 Cancellation Fee
A $50 fee is charged for any late cancellation or no-show, regardless of the reason. This policy ensures our therapists are fairly compensated for their reserved time.
Illness & COVID-19
For the safety of everyone in the clinic, if you cancel last minute due to being sick, we require a negative COVID-19 test result sent to us before we can rebook your appointment.
Respecting Everyone's Time
Our therapists are dedicated healthcare professionals who reserve their time specifically for you. When an appointment is cancelled without adequate notice, that time cannot be filled by another patient in need of care.
Our cancellation policy ensures that our team is fairly compensated and that patients who need appointments can access them. We appreciate your understanding and cooperation.
If you have any questions about our policy or need to make changes to your appointment, please don't hesitate to reach out — we're always happy to help.
Call us to cancel or reschedule
(604) 716-6073Email us anytime
[email protected]Quick Reference
Common Questions
How do I cancel or reschedule my appointment?
You can cancel or reschedule through your JaneApp booking confirmation email, by calling us at (604) 716-6073, or by emailing [email protected]. Please ensure you do so at least 24 hours before your appointment.
Will I be charged if I am sick and cancel last minute?
Yes, the $50 cancellation fee still applies for last-minute illness cancellations. However, to protect our staff and other patients, we also require a negative COVID-19 test before rebooking. We appreciate your understanding in keeping our clinic safe.
What if I am running late to my appointment?
Please call us as soon as possible if you are running late. We will do our best to accommodate you, but your session may be shortened to avoid impacting the next patient. The full session fee still applies for the originally booked session length.
Can I send someone else in my place?
In some cases, yes — please call us to discuss. The substitute must be appropriate for the treatment type and the therapist must be informed in advance.
Ready to Book Your Appointment?
Now that you're familiar with our cancellation policy, go ahead and book your session. We look forward to helping you feel your best.